Shipping policy

PRODUCTION AND SHIPPING POLICY

Each piece is made to order and undergoes quality control before being shipped.

ORDERING AND PRODUCTION PROCESS

• Confirmation: Upon completing your purchase, you will receive an email with your order details.
• Production: Processing time ranges from 1 to 10 business days. During periods of high demand, this timeframe may be extended.

SHIPPING AND TRACKING

• We ship to all of Chile via Blue Express.
• Once your order is packed and out for shipment, you will receive an email with the tracking number.

RELEVANT INFORMATION

• The delivery times shown in the store are estimates and may vary depending on order volume and availability.
• During special events or sales, wait times may increase due to demand.
• We never request additional payments or personal information via SMS or external links. If you receive messages of this type, ignore them; they are fraud attempts.

Our focus is on delivering well-made pieces. The process takes time, but the result is worth it.